Privacy policy of Claims Settlement Agencies Ltd (CSA)

CSA are committed to protecting the privacy of our customers and of visitors to our website and will only use the data that we collect about you lawfully in accordance to the Data Protection Act of 1998.
There are two reasons that we require to collect information about you and your travel companions. Firstly to process your travel insurance claim request and secondly, to ensure that we provide you with the best possible service.
We aim to keep all information we hold about our valued customers accurate and up to date. You can request to see the information that we hold about you by emailing us at If you do find any inaccurate details we will delete or update these as you request.
The form of information we will collect includes your name, address, phone number, email address and in some circumstances, medical details.

Storing your personal information

We take all reasonable measures within our control to maintain a secure environment ensuring that all personal information provided is secure and kept confidential.
We cannot guarantee that there may not be circumstances purely out of our control when a third party could gain unauthorised access to your personal information and we will not be liable if such circumstances arise.
Documents sent to our office will be scanned into our secure database. Documents are securely disposed of and shredded after a period of time to ensure the highest levels of data protection are maintained.

Security and data protection

When requesting claims forms all items of information requested will be clearly labelled and will be submitted securely to our host server.
This information will not be submitted for any purpose to any organisation not specifically and directly involved in supplying a product or service to you at your request. The name or names of all organisations directly involved in the supply of products or services offered on this website are clearly stated.
Exceptions may occur where we are legally obliged to provide information to official bodies such as the Police, the Courts, financial/legal regulators or other insurance companies investigating potentially fraudulent claims.
If you wish to know more about the Data Protection Act and your rights please visit the website of the Data Protection Commissioner.