CSA – experts in delivering and managing the following services:

  • Travel claims handling for corporate and leisure business
  • Personal Accident & Illness claims handling
  • Online Claims portal
  • Claims handling for event cancellation, employee benefits, wedding sector and more
  • Medical Screening call centre services and systems
  • Policy Fulfilment
  • Call centre services (call handling and emails)
  • Employee and flex benefit help desk

A high quality claims handling service

  • Reliable, efficient claims service & highly experienced staff
  • Documented internal monitoring and assessments, complimented by external client audit controls to ensure optimum performance
  • Consistent leakage rates found to be below 1% when undertaken by independent auditors
  • Every claim is subjected to a robust fraud process which results in a full investigation (if required)
  • Dedicated Recoveries team ensuring focused pursuit and good results
  • Monthly reviewing of old reserves to ensure loss ratios are not distorted
  • Reactive to situations such as adverse weather/ ash cloud etc by providing important MI and a dedicated claims team
  • Complaints analysis
  • White label claims service
  • Online claims portal ‘eClaims’ which can be white labelled

Medical screening, Fulfillment service and Back Office Support

  • CSA operate a robust/versatile telecom system that allows effective call management and personalised solutions
  • Experienced staff providing support services 6 days a week
  • Training is highly focused/ongoing ensuring a professional and compliant service
  • Medical screening is undertaken using various systems including “Healix Risk Rating” system, a recognised industry leading provider
  • Fulfilment services are undertaken using in-house computer systems or 3rd party systems
  • Back office services provided including (but not limited to):
    • Sales/advice (travel & PA products)
    • Employee benefits
    • Warranty insurance sales/support (motor/household)
    • Website IT assistance/support (customers with website issues)
    • Customer mailings
    • Telecommunication website customer service support
  • Scripted processes to ensuring staff are compliant with FCA and Data Protection requirements
  • Call monitoring ensuring staff performance and accuracy

Other bespoke services are also available – please contact us for more information