Claims Settlement Agencies Limited was established in 1990. We are an independent company providing specialist third party administrative services to the travel insurance industry.
Being independent allows us to operate freely without influence across a wide ranging client base proving us with an excellent insight and overview of the market place. Our clients include insurance companies, Lloyds underwriters, underwriting agencies and insurance brokers with whom we value and enjoy long term mutually beneficial business partnerships. As dedicated professional and experts in our field we take great pride and care in providing an excellent customer experience and delivering a professional service at all times.
Considerable investment in web enabled IT systems is a key part of our business strategy. Our tailored technology enables direct interaction with the customer leading to a more efficient claims handling service. It also allows analysis of our own key performance indicators and the provision of essential detailed management information to our clients.
Claims Settlement Agencies Limited
Registered office: 12 Hemet Row, London, EC1V 3QJ
Registered in England and Wales No. 2558156
Authorised and regulated by the Financial Conduct Authority. FRN: 309264
CSA believes that a proactive approach, investment in people and technology, as well as understanding the needs of our clients will result in recognition and reward for all parties. CSA is driven by experienced staff, documented internal monitoring and assessments, complimented by external client audit controls to ensure optimum performance.
Due to the ever evolving and challenging market place, CSA is always looking at innovative solutions to maintain and build upon its existing business such as ground-breaking technological solutions eCLAIMS.
eClaims is an electronic claims information collection and processing system. The web based system can be plugged into an existing claims system and will allow either a ‘tele-claim’ (where the claimant is on the telephone) or ‘online’ where the claimant is able to login online to answer a set of questions relating to their claim. The answers to the questions will then be automatically assessed and an immediate decision made by the system knowledgebase whether to (a) settle the claim for a certain amount, (b) investigate the claim further or (c) decline the claim.
A number of different question sets can be developed for the different types of claim the claims handler have to deal with. These question sets can be tailored to fit the specific requirements of the scheme and amended on a regular basis ensuring the decision process is optimised.
CSA are authorised and regulated by the Financial Conduct Authority. We provide the following policy fulfilment services.
To ensure our staff are compliant with the FCA and Data Protection requirements, our processes are scripted and regularly reviewed. Call monitoring is performed on a regular basis ensuring staff performance and accuracy. Management of policy sales is proactive and ‘hands on’, enabling CSA to offer bespoke solutions to all of its clients, supported by pertinent MI.
CSA have invested heavily in modern, robust systems and have a versatile telecoms system that allows effective call management and personalised solutions. Our team of experienced staff offer screening/fulfilment and back office support services 6 days a week.
Some of our Partners:
How to contact us:
Or alternatively by:
Telephone: 01702 553443
Post: 308 – 314 London Road, Hadleigh, Benfleet, Essex, SS7 2DD